How do I register?

In the MOL Limo app. During the registration you have to upload two photos of your driving licence (both sides of it), and a selfie with the front page of your driving licence.

How do I download the MOL Limo app?

You can download the application from the App Store, Google Play and Huawei App Gallery.

When I register, do you request security deposit?

No, we do not do such things.

What types of debit or credit cards do you accept?

At the moment, we can only accept embossed Mastercard, Visa or American Express cards.

My phone uses Windows, I can’t download the app!

You cannot download the app to a Windows Phone, it is only available on Android or iOS.

I am abroad or I am expatriate in Hungary, can I download the app in this case?

Currently, the app is available worldwide in every store, so tourists arriving to Hungary can use the Limo cars as well.

How much is the registration fee?

The registration fee is 5900 HUF. Use the code DRIVELIMO during the registration and you get the registration fee back in Limo-credits.

How to use the DRIVELIMO code?

The beginning of promotion period is 1 July, 2020 00:01 and the promotion is valid at the date of registration, so independent of the date of acceptance. Any user who starts the registration process after 1 July, 202000:01 and uses the DRIVELIMO promo code correctly on the Registration field of MOL Limo application, is entitled to travel it after paying the 5900 HUF registration fee. The promotion can only be used with the DRIVELIMO code and MOL Limo is not responsible for incorrect use of the code. If the user redeems a code other than the DRIVELIMO code during the registration process, MOL Limo is not obliged to provide a correction, refund or compensation. The registration terms of the Limo GTC are valid for promotion registration (https://www.mollimo.hu/hu/legal). In case of the declined registration, the user will not receive free minutes in any way, even if we accept the registration later. The promotion registration is not valid for the registrations started before 1 July 2020.

The 5900 HUF registration fee firstly will be charged, then will be credited for free minutes which can be used for minute fee vehicle usage. The amount of free minutes are gross 5900 HUF, which you can use in the 60 days after redeeming, even for more trips. Free minutes are automatically reduced from your balance during the trip. The free minutes are available for all vehicles of Limo fleet and can also be used for stopover fee. The free minutes can not be applied to the monthly fee, airport fee or the penalties, fines and other fees receiving during the promotion period.

The discount is only available to registered private users. You can find the amount and the expiry date of discount under the „Limo-credits and coupons” field in the app. The amount of trips will be charged daily from the total amount of the discount, not immediately after the trip. MOL Limo will not send another special notice about the discount and its use or expiration. You can not convert the discount to cash and can not donate it. If you do not use the discount until the expiration date, Limo will not be able to refund it, reactivate it or convert it to cash.

MOL Limo has the right to withdraw the discount anytime and does not take responsibility for any loss arising from technical problems related to the application or the backend system. MOL Limo is not responsible if the user is unable to use the discount due to the absence of information.

The promotion is valid until it is canceled.

How can I refer my friends?

The beginning of promotion period is Wednesday, 1 July, 2020 00:01. The amount of free minutes are gross 7 900 HUF for the referee user and gross 1 000 HUF for the referrer user, these free minutes can be used in the 30 days after crediting, even for more trips.
Any referee user who starts the registration process after 1 July, 2020 00:01 and uses the provided promo code by the referrer user correctly on the Registration field of MOL Limo application, is entitled to travel 7 900 HUF free minutes after paying the 5900 HUF registration fee. The 5900 HUF registration fee firstly will be charged, then after the registration is approved, 7 900 HUF free minutes will be credited. The promotion can only be used with the provided code and MOL Limo is not responsible for incorrect use of the code. If the user redeems a code other than the provided one during the registration process, MOL Limo is not obliged to provide a correction, refund or compensation.
The registration terms of the Limo GTC are valid for promotion registration (https://www.mollimo.hu/hu/legal). In case of the declined registration, the user will not receive free minutes in any way, even if we accept the registration later.
After the referee has finished her/his first trip, referrer will be entitled to travel 1 000 HUF free minutes. There is no special code for the referrer’s discount, 1 000 HUF free minutes will be credited automatically after the first finished trip of referee and will be automatically reduced from the balance during the trip.
The gift is available for all vehicles of Limo fleet, can also be used for stopover fee. The discount applies only to the minute fees, not to the monthly fee, airport surcharge, Lupa Beach surcharge or the penalties, fines and other fees receiving during the discount period. You can find the amount and the expiry date of discount under the ’Free minutes and coupons’ field in the app. The amount of trips will be charged from the total amount of the discount, immediately after the trip.
You can not convert the discount to cash and can not donate it. MOL Limo will not send another special notice of the discount and its use or expiration. MOL Limo has the right to withdraw the discount at any time and does not take responsibility for any loss arising from technical problems related to the application or the backend system. If you do not use the discount until the expiration date, MOL Limo will not be able to refund it, reactivate it or convert it to cash. MOL Limo is not responsible if the user is unable to use the discount due to the absence of information. The promotion is valid until it is canceled.

How much time do I have till getting to the car?

You have 25 mins to get to the car after booking it. If you do not make it, we will cancel your booking. You can book the same car once again, so you can book the same vehicle 2x25 minutes in a row. If you do not start your trip during this time, you will not be able to book again the selected vehicle for 120 minutes. But you can book another vehicle, of course.

I cannot find the car I booked. What should I do?

Please call our lovely colleagues at the customer service from the app or at this number: +36-1-886-4444

What is the max time allowed for driving around with my chosen MOL Limo?

You have 72 hours. Okay, in case of electric cars, charging level can make it shorter.

How do I cancel a booking?

Just tap on Cancel in the app.

Where can I leave the car when I reached my destination?

In any public parking space within the LIMO zone, and of course meet the road safety regulation when parking the vehicle.

Pets in the car?

Unfortunately, you cannot take your four-legged-friend to a MOL Limo ride. Please understand that other drivers can have allergy to animals, plus in some cases (definitely not yours 😊) pets might get the interior dirty.

Having a smoke in the car?

Nope, you cannot smoke in a MOL Limo.

Eating in the car?

Eating in cars is also forbidden.

Talking on the phone in the car?

No cell phone when driving. Safety first! However, you can connect your smart phone via bluetooth to the car's infocommunications system, and by doing so you can talk on the phone.

My fav playlist in the car?

No probs! SD card, USD input or via Bluetooth from your phone.

Can I pick up other passengers?

Friends or family for sure, however you cannot use a MOL Limo for business purposes. So please do not transform into a taxi driver after getting into the car.

Driving in the bus lane?

Nope, you cannot do that, it is against the law.

I got stopped by the police, what should I do?

Certified copy of the vehicle log book is in the glove compartment. That should do the job alongside your personal documents.

Okay, here is this: I must do a quick stop (for instance shopping), however I would like to continue my trip after that?

Do not end your booking in the app, just change it to the stopover option. For Smart, VW and Kia cars, lock the car with the key but do not close the rental period in the app. If you chose a keyless vehicle (Mercedes, BMW or Hyundai Kona) you can only lock the car by pushing the Stopover button in the application. While waiting for you, MOL Limo only charges you 25 HUF/min (or 20 HUF/min if you have a monthly subscribtion). Important, that you can only pause your trip if you drive the car before and after the waiting period. Lovely, isn't it?

The car I booked is not in the best condition.

Report any damages in the app before unlocking the car at the Damage report section, should there be a cleanliness issue, report it via the Cleanliness surface.

I cannot open or lock the car. I am freaking out!

Please call our lovely colleagues at the customer service from the app or at this number: +36-1-886-4444

I left my stuff or I found someone else's in the car. What should I do?

Please call our lovely colleagues at the customer service from the app or at this number: +36-1-886-4444 or write an email to them at info@mollimo.hu

What happens if I do not return the key?

If you do not put back the key to its place in case of Smart, VW & Kia vehicles, then you cannot end your trip and the minute fee is charged on you. So if you do not need the car anymore, please put back the key to its place in the glove compartment. Should you lose the key, please report it to the customer service. We will charge the cost of the key replacement as it is stated in the Terms.

Who pays the parking, speeding or other fines?

Fines due as a result of your wrongdoing, therefore you must carry the consequences. After receiving a fine, we charge it on your credit card together with the administration fee according to our Terms. Our system enables us to identify who used the car when the specific event happened.

What happens if there is an accident I am involved with a MOL Limo?

Please call the customer service from the app or at this number: +36-1-886-4444, and if necessary, the authorities as well. Please wait on the spot, until our colleagues arrive. Of course our vehicles are insured (third-party insurance and CASCO). Any damages in the MOL Limo car, you would be charged for 10% of the total damages, but you have to pay minimum 100,000 HUF, except, of course, if the damage is less than 100,000 HUF. Should there be a damage in the other car, then the third-party insurance will cover it.

What happens if I do not return the airport entry or the fuel card?

If you do not put back the cards to its place in the glove compartment, then you cannot end your trip and the minute fee is charged on you, just like in case of keys. So after the usage, please put back the plastic cards to its place as well. As it is stated in the Terms, we will charge the cost of improper use or loss of airport and fuel cards.

Tip: Before starting a trip, always check whether the plastic cards is in the vehicle and if you can not find it there, please notify our Customer Service.

Who is responsible for recharging/refueling the cars?

Charging and fueling the cars is mainly the responsibility of our fleet operators. If you are taking a longer trip and you need the autonomy of the car is getting low, you can use the fuel card in the glove compartment to refuel the car at any MOL station, just call our Customer Service and they can generate a PIN code for you. If you would like to charge an electric car, we can start a charge at any MOL Plugee charger for you for free, just call our Customer Service.

What is the maximum rental period for a trip?

The maximum rental period is 72 hours per trip, so you can take our cars for three days at once.

How can I refuel the cars?

First, before your trip make sure that the corresponding fuel card with the license plate of the car is in the glove compartment in the designated card holder. If the autonomy of the car is low, search for a MOL station near you and park the car in front of the desired pump. Write us a message on Facebook Messenger or call us from the application and our colleagues provide you with a PIN code that you can use.for paying. It is important that you need to put back the fuel card to the card holder after using it, because you cannot close your trip without this step done. Please keep the receipt of the transaction.

What type of fuel should I use?

You can only purchase EVO 95 type fuel with the fuel cards and that is suitable for all of our cars.

How can I recharge the cars?

Search for a MOL Plugee charger around you and park the car in front of the charger in a designated charging spot, keeping in mind the position of the connector on the car. If you’ve parked the car, send us a message on Facebook Messenger or call us from the application and our colleagues can start the charge on the given station. If you’d like to resume your trip, before the car is fully charged, you can also request stopping of the charging at our Customer Service.

Can I end my trip outside of Budapest now?

No, you can only start and finish your trip inside the Limo zone, however you can make a stopover anywhere in Hungary, and you can use the application or the key of the car (if there is one) to open and close the vehicles outside the Limo zone.

Can I go abroad now?

No, you can only use our cars in Hungary.

After how many minutes do you switch to daily rental?

The maximum daily fee is applicable per trip and not per calendar day, which means that in one rental your driving + stopover fees cannot exceed the amount of the maximum daily fee for every 24 hours calculated from the moment of booking the car. It’s important to mention that this daily fee is applicable per trip, so if you’d like to take opportunity of the daily rental, do not finish your rental until you don’t need the car anymore. You can make a stopover using the app or the keys (if there are one) anytime.

Are there any stopover fees during the daily rental?

The maximum daily fee per trip includes the driving and stopover fees as well, so it doesn’t matter whether you make a stopover, it’s included in the maximum daily fee.

Are there any kilometre fees?

There are 100 kilometres included in your rentals, which means that any extra km over the included ones incur additional km charges. This fee is currently 59 HUF per any extra km for occassional users and 47 HUF per any extra km for monthly fee users. The 100 km included for the toal duration of your rental period, so it is not ona daily basis.

Are there charging cables in the cars?

No, there are no cable in the cars and unfortunately we cannot manage to equip you with one, so if you need to charge a car, look for charging stations equipped with cables. We warmly recommend our friends at MOL Plugee, you check the continuously growing network here.

Are zone fees included in the maximum daily fee?

No, these are not included in the maximum daily fee. So if you start or finish your rental in a zone that has additional fees (airport fee, Lupa beach fee) these are automatically added to your rental and not included in the maximum daily fee.

Are there highway vignettes on Limo cars?

All of our Limo cars have a highway vignette for Pest county, however if you would go further, you have to take care of the vignette yourself and do not forget to buy it in time. Pro tip: Join to our MOL Limo-val csapatom! Facebook group, where our helpful users usually share if they had a general highway vignette for one of the cars, or you can share it if you purchased one to help others!

If I had more than one trip a day, does the maximum daily fee apply to me?

If you have had more than one trip per a day, it applies to each of your trips separately, so the amount of your driving and stopover fees per trip cannot be more than the maximum daily fee for that car. If you want to enjoy the advantages of the daily fee, it is important not to terminate your trip permanently while you need the car, because if you start a new trip, the system will start calculating the fee from the beginning, so the two (or more) rentals cannot be combined into one daily fee.